My appointment was fantastic. Even better they were Kelly was sooo patient with my daughter for her first contact experience. I wish they had done my contact intro a few years ago.- Nathan B.
Great facility and people! Dr Diaz and dr. Jacobs are both top notch! Supporting staff is amazing. We miss some of the staff we got to see early part of the year 2018- Shu W.
I have had many an eye appointment and through the years several pairs of glasses. However, on this visit I decided to get contacts as I was struggling when playing sport. Firstly the online booking system was fast and efficient. I was able to schedule an appointment within minutes. The appointment was scheduled and I was sent reminders and an electric calendar event which is great. Secondly, Dr.Diaz is great at his job, he makes you feel comfortable. He relatable and professional yet still personable. He got my prescription correct and recognized I had issues due to my profession. He also was not trying to rush me out of his office. Next the support staff especially Darlene and Kelly were so helpful. Darlene was assigned the task of helping me insert my contact lenses. I must admit I really struggled and she did her best to comfort me in the 30 minutes I struggled cussed, too my embarrassment. She never once got frustrated and proceeded to inform me of all the things I needed to do, to ensure my eye care. I will continue my business with this office and would happily recommend family, friend and co-workers. Thank you all!- Ryan
Dr. Diaz was very professional and was able to find a contact lens prescription that works for me after years of not being able to see well. The office staff was friendly and I only had a short wait for my appointments. The staff also works hard to find all applicable rebates and insurance discounts when ordering lenses.- Andrea H.
In one hour Dr. Jacobs managed to do what another local eye doctor hadn't managed in SIX MONTHS -- Send me out of his office with a pair of contacts I can SEE in! Dr. Jacobs is fantastic. Didn't feel at all rushed even though I was there past closing. He takes his time with his patients.- Leanne B.
I've seen Dr. Jacob's several times over the years and recently saw Dr. Diaz for the first time. I have nothing but great things to say about the office and staff. Dr. Diaz was personable and very comprehensive with my exam. Would definitely recommend them for all your vision needs.- Jonathan R.
Dr. Jacobs has been my optometrist since I moved to Blacksburg in 1992. Recently, my family and I have seen Dr. Diaz. We have had excellent service and advice from both over the years, enncompassing both contact lenses and glasses. We are always welcomed and seen promptly. I just purchased a new pair of glasses, replacing an older pair that had been damaged in 2014. The staff at Dr. Jacobs office repaired the older pair for free, and that repair lasted 4 years! If you want optometrist service from two professionals that also give back to the community, then go see Dr. Jacobs and Dr. Diaz.- Matthew Z.